• If CMServer is running as an application, bring forth the application window (viewer).  If CMServer is running as a window service, please run “cmserver /viewer” command from the command prompt.  Make sure you are positioned at the windows folder where the cmserver is located.
  • When the viewer shows up, go to “Server” menu and select “Update Selected Product” (select ShipWeight in the viewer first).
  • Then after doing this, it will prompt you to do manual activation again.  Please do manual activation and the license will be perpetual